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From Onboarding to Aftercare: BP Consulting’s Simple Process

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Acting as liaisons between your organisation and energy suppliers, we bring a wealth of expertise, market insights, and negotiation skills to provide competitive energy contracts. Beyond delivering competitive energy procurement, our distinctive customer care approach can provide ongoing support for our clients throughout their contracts. At BP Consulting, we take pride in our commitment to revolutionising the energy sector through a meticulous and forward-thinking approach. In this exclusive insight into our processes, we invite you to explore why our process stands head and shoulders above the competition.

Onboarding

Our customer care team has developed a streamlined process with the aim to ensure that your bills are as accurate as possible when you first receive them. We will consider the following factors of organisations we work with:
  • whether you have a smart meter(s)
  • whether you would like a Direct Debit to be set up
  • if you are eligible for any reduced rates
  • an opening read to ensure bill accuracy.

Our onboarding process is designed for accurate billing and a positive customer experience at every step. Our customer care team are available to help you throughout the duration of your contract with any queries you may have about your account.

Our Process

  • 1. Letter of Authority

    We assign you an Account Manager to support you with the negotiation of new contracts. To understand your current utility rates, all we need is a Letter of Authority, so we can speak with energy suppliers on your behalf. This lets us access your usage data and gather prices.

  • 2. Analysis

    Once we’ve retrieved your usage data from your current suppliers, we then tender a comprehensive analysis. During this, our team analyse market trends, your expenditure and usage, along with any relief you could be eligible for.

  • 3. Tender

    Next, we can discuss recommendations on the type of contracts that would suit your business. We can go to the supplier market and tender your supply, and are always looking for competitive tariffs for your business.

  • 4. Secure Your Contract

    When all tenders have been reviewed, your Account Manager will be in touch with an analysis, including available tariffs. Once you've made a decision, we send you the contracts for signature and then process the administrative side of your contracts to get your supply in place.

  • 5. Customer After Care

    Once your contracts are live, our customer care team are here to provide you with ongoing support. From helping you understand your energy bills, to liaising with your supplier to sort out any issues promptly, our customer care team are here to help.

In conclusion, at BP Consulting, we take immense pride in the holistic support we offer throughout your energy contracts, facilitated by our dedicated customer care team. Unlike the conventional approach, our team goes the extra mile, handling intricate tasks such as bill validation and direct liaison with suppliers on your behalf. Our commitment to exceptional service is cornerstone of our values. What sets us apart from the competition is not only our knowledge and experience but also the efficiency of our process. We understand that your time is valuable, and that’s why our quick and easy process allows you to sit back and relax while we navigate the complexities of energy procurement.

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