The Issue:
One of our customers, with a large property management portfolio of gas and electric meters, wanted to consolidate all their meters under a single energy supplier.
The Resolution:
We began by identifying the meters not currently under our management and determining when their contracts were due to end. This allowed us to strategically align their transition with the meters we already managed. By collaborating with both the property management company and a range of energy suppliers, we identified a partner capable of pricing all meters competitively while offering a seamless transition process and robust support for a portfolio of this size.
Contract Alignment & Onboarding
Through strong existing relationships with the new supplier’s team, we successfully secured a unified contract. The goal was to align all meters under consistent rates and contract end dates. This was no small task, as many meters had varying consumption levels and were tied to different suppliers with non-uniform contract terms. Despite these challenges, we successfully unified the contracts, ensuring consistency and simplifying long-term management for the client.
Pre-Live Preparation:
To ensure the smooth transfer of meters, we submitted termination notices with all suppliers well in advance to avoid any objections. VAT forms were also templated, sent for signature, signed and submitted for all eligible meters, ensuring the customer wasn’t paying more than necessary with the new supplier. During this stage, the primary contact for the project changed — we responded quickly, working closely with the client to manage a seamless handover with the new supplier.
Active monitoring was essential here. We proactively identified potential industry issues ahead of time and resolved them early, preventing any delays or complications for our property management client. Only a handful of meters had gone live at this point, so extra diligence was applied to ensure full readiness for the bulk transfer.
Go-Live Execution:
While a few meters had early start dates, the majority were scheduled to go live with the new supplier on the same day. To support a smooth switch, we worked directly with the customer to gather final closing reads, which were manually submitted to outgoing suppliers to ensure accurate billing and prevent estimations.
The Outcome:
We submitted opening reads to the new supplier to avoid disputes and ensure continuity and accuracy. A comprehensive spreadsheet was developed, listing all new account numbers and associated sites, providing the customer with clear visibility across their entire portfolio. We also facilitated the setup of the supplier’s customer portal, verifying that all meters had been uploaded correctly and were accessible in one place — a key step in simplifying future energy management.
This final stage involved a complete audit: every account was reviewed, VAT forms were checked for proper application, primary contact details were validated, and billing information was confirmed as accurate, leaving our property management client happy with the results.
If your organisation could benefit from support with your energy management, utilise our services today. Our dedicated team are just a click away!
